At Bahadurgarh Footwear Development Services Private Limited (referred to as “Company,” “we,” “us,” or “our”), we strive to provide our customers with the best possible services related to footwear development, training, and testing. This policy outlines our terms regarding the cancellation of services, courses, or testing registrations and the associated refund procedures.

 

 1. Cancellation Policy

1. Courses and Training Programs:

   - You may cancel your enrollment in a course or training program by notifying us in writing via email or through your online account.

   - Cancellations made within 7 days of registration or payment will be eligible for a full refund, provided that the course has not yet commenced.

   - For cancellations made after 7 days but before the course starts, only 50% of the paid fees will be refunded.

   - Once the course has begun, no refunds will be issued, except under extraordinary circumstances as determined by the Company (see Section 4).

 

2. Testing Services:

   - If you wish to cancel your registration for any of our testing services, you must do so at least 5 days before the scheduled test date to be eligible for a refund.

   - Cancellations made less than 5 days before the scheduled test date are non-refundable.

   - Any rescheduling of a test is subject to availability and may require an additional fee.

 

 2. Refund Policy

1. Full Refunds:

   - A full refund is available under the following circumstances:

     - Cancellations made within the designated time frame (as described in Section 1).

     - If the Company cancels or postpones a course, training, or testing service due to unforeseen circumstances.

  

2. Partial Refunds:

   - Partial refunds (50% of the paid fees) may be provided for cancellations made after the 7-day registration period but before the commencement of the course.

   - No partial refunds will be provided for testing services canceled less than 5 days before the scheduled date.

 

3. Non-Refundable Items:

   - Once the course or testing service has begun, fees are non-refundable unless the Company is responsible for cancellation or changes.

   - Administrative or registration fees, if applicable, are non-refundable.

 

4. Refund Processing:

   - Approved refunds will be processed within 14 business days from the date of approval.

   - Refunds will be credited back to the original method of payment (credit card, bank transfer, etc.).

 

 3. Course or Test Postponement by the Company

In the event that we need to postpone or reschedule a course, training session, or testing service, we will notify you via email or phone as soon as possible. You will have the option to either:

   - Reschedule your participation in the next available course or test at no additional cost, or

   - Request a full refund if the new schedule does not suit you.

 

 4. Exceptional Circumstances

In case of exceptional circumstances (such as medical emergencies or other unforeseen events), a partial or full refund may be considered at the sole discretion of the Company. All such requests must be accompanied by valid supporting documentation (e.g., medical certificates) and submitted within a reasonable period.

 

 5. No-Show Policy

Failure to attend a course or test without prior notice will be treated as a “no-show,” and no refund will be issued. If you do not show up for a scheduled test or class, your enrollment will be forfeited, and any fees paid will not be refunded.

 

 6. Dispute Resolution

If you are unsatisfied with any aspect of the cancellation or refund process, please contact us at the details provided below. We are committed to resolving disputes in a fair and timely manner.